RLI Partners with Hi Marley to Enhance Customer Claim Experience
Hi Marley AI-Powered Text Messaging Provides More Choices to RLI Commercial Lines Policyholders for Managing Claims
Boston, MA – August 2020 – Hi Marley today announced a partnership with RLI, a leading specialty insurance company, to enhance the claim process with intelligent text messaging capabilities. RLI commercial lines policyholders now have the option to submit and manage all aspects of their claims through convenient text messaging in addition to email or phone calls.
“We aim to deliver the best claim experience possible to our customers,” noted Matt Campen, Vice President, RLI Property, Marine and Surety Claims. “Hi Marley’s platform gives our commercial lines policyholders more choices in how they connect with us and manage their claims. The automated solution streamlines the claim process and communications, enabling our team to remain highly responsive to customers.”
The Hi Marley platform manages the claims process in a single, unified conversation technology that allows for asynchronous and real time communication, with automatic translation into more than 25 languages for secure, accurate and quick claims resolution.
Kevin Horwitz, Vice President, RLI Professional Liability Claims, added, “The partnership with Hi Marley provides an additional method for our policyholders to communicate with RLI about their claims. So far, we have received very positive feedback from our customers on this new option.”
“We’re proud to be partnering with RLI, a leading specialty insurer that is advancing the customer claim experience,” said Mike Greene, Hi Marley CEO. “We are honored to play a role in enabling new efficiencies for insureds and employees alike through convenient text messaging.”
About RLI
RLI Corp. (NYSE: RLI) is a specialty insurer serving niche property, casualty and surety markets. The company provides deep underwriting expertise and superior service to commercial and personal lines customers nationwide. RLI’s products are offered through its insurance subsidiaries – RLI Insurance Company, Mt. Hawley Insurance Company and Contractors Bonding and Insurance Company. All of RLI’s insurance subsidiaries are rated A+ (Superior) by AM Best Company. RLI has paid and increased regular dividends for 45 consecutive years and delivered underwriting profits for 24 consecutive years. To learn more about RLI, visit www.rlicorp.com.
About Hi Marley
Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.
