Hi Marley Hosts the First-Ever Adjuster Day to Celebrate Our Power-Users and the Heart of Insurance

Adjusters support policyholders through some of life’s most difficult moments. They restore stability and bring humanity and empathy into the claims process. To celebrate the heroes behind every claim, Hi Marley hosted its first-ever Adjuster Day on June 10. Nearly 40 top-performing adjusters from 10 local carriers came together for a day of connection and well-earned recognition.

The idea for Adjuster Day came from Hi Marley Customer Success Manager Angela Mitchell. Before joining Hi Marley, Angela spent 14 years at a New England-based property and casualty (P&C) insurer in various customer service, claims, and management roles. She knows first-hand how difficult the adjuster’s role is and how Hi Marley can make adjusters’ lives easier.

“The adjuster role is challenging; they are the ones who ensure claims are resolved fairly, efficiently, and with empathy during policyholders’ most stressful situations,” said Angela Mitchell. “We wanted to create a day dedicated to celebrating the positive impact adjusters make on the lives of policyholders.”

An Opportunity to Connect and Learn from One Another

Kicking off the event, each person shared a memorable claim they handled. The unusual, challenging, outlandish, and heartwarming stories showcased the unpredictable, emotional and critical nature of their work, as well as the range of interactions they handle every day.

As Hi Marley power users, Adjuster Day attendees received a sneak peek into upcoming Hi Marley enhancements during a product roadmap presentation. They offered thoughtful product feedback, including wish-list items they’d love to see added and suggestions for how features like translation, message templates, scheduled messages, and more can evolve.

Not only did Hi Marley gain valuable user insights that will influence the product roadmap, but Adjuster Day also created opportunities for adjusters to learn from one another. During an adjuster-to-adjuster working session, attendees broke off into small groups to discuss their claims experiences, sharing what works and exploring ways to streamline their workflows. They exchanged creative solutions to common challenges, process improvements and practical tips for using Hi Marley that they can bring back to their organizations.

A Moment to Appreciate the Impact Adjusters Make

Adjusters are the heart of insurance, working tirelessly behind the scenes to ensure fairness and resolution. Upon entering Hi Marley’s office, adjusters passed the Wall of Appreciation, plastered with 100 real quotes from NPS surveys. The quotes featured claimants expressing their gratitude for the support they received from adjusters.

As Mike Green, Co-Founder and CEO of Hi Marley, noted, the Wall of Appreciation displays just a fraction of the number of lives—estimated at 50,000 per year—that the room of adjusters helped.

“I believed, and still believe, that insurance should feel more human,” said Mike Green, Co-Founder and CEO of Hi Marley. “That when someone is going through one of the worst days of their life, the people on the other end—adjusters—can make all the difference. Hi Marley’s job is to help adjusters do that with more clarity, connection, and empathy.”

Mike continued, “Adjuster Day gave us the opportunity, something that honestly doesn’t happen often enough: to pause and say thank you. Thank you for the role you play. Thank you for how you show up. Thank you for being the heart of insurance. That moment—that feeling of being seen—is what Adjuster Day was all about.”

We look forward to continuing this tradition, amplifying the voices of adjusters, and recognizing the amazing work they do.