Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
As a Principal Partner Implementation Manager at Hi Marley, you will own the strategy and execution behind our most complex, highest-impact partner implementations — setting the standard for how we onboard partners onto Hi Marley’s collaboration platform and connect key players across the insurance ecosystem. You will operate as a strategic advisor to partner executives and internal leadership alike, shaping implementation methodology, mentoring other Implementation Managers, and translating patterns across partnerships into product and process improvements that scale. This is a role for someone who has mastered the craft of complex, multi-stakeholder implementations and is ready to help define how the function operates. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.
What You’ll Do:
- Own end-to-end delivery of our most strategic and complex partner implementations, acting as the senior project leader from kickoff through Customer One go-live and beyond
- Serve as a trusted strategic advisor to partner executives and senior internal stakeholders, shaping how partnerships are structured, sequenced, and scaled
- Define and evolve the implementation methodology, playbooks, and best practices used across the Implementation team, raising the bar for consistency and quality
- Lead discovery and solution design for the highest-complexity partner engagements, architecting workflows, events, and messaging experiences that set precedent for future implementations
- Identify, articulate, and quantify the value delivered to partners, carriers, and policyholders, and use those insights to inform partner strategy and internal prioritization
- Partner with Product and Engineering leadership to translate cross-partner patterns and recurring friction points into roadmap input and platform improvements
- Own the escalation path for at-risk or high-visibility implementations, bringing structure and clarity to ambiguous or high-pressure situations
- Represent Hi Marley externally as a subject-matter expert in partner and executive-level conversations and strategic reviews
- Drive initiatives that scale the implementation function itself — tooling, process, and team capability — to support Hi Marley’s growth
What We’re Looking For:
- 10+ years of experience in implementation management, professional services, partner operations, or a related function in SaaS or insurance, including experience leading enterprise-scale or highly complex engagements
- Executive presence and a track record of building trusted advisor relationships with senior partner and internal stakeholders
- Deep understanding of insurance workflows, claims processes, and ecosystem partnerships, with the judgment to navigate ambiguity across diverse partner environments
- Proven ability to design and evolve implementation methodology and playbooks that scale across a growing team
- Strong program management skills, with the ability to manage multiple high-complexity, high-visibility implementations simultaneously
- Customer-centric mindset with a passion for improving experiences for policyholders, adjusters, and partners
- Exceptional analytical and problem-solving skills, including the ability to identify, articulate, and quantify business value at a strategic level
- A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$127,400-$236,600], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
Who We Are:
At Hi Marley, our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
Life at Hi Marley:
Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We’re proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.
- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
