Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
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Hi Marley Insights
- Data Sheet
Hi Marley Mobile App
The Hi Marley Mobile App supports carrier operators away from their desks. With functionality to support existing workflows, the Mobile App allows carriers to keep customer conversations flowing, increase internal teamwork and reduce cycle times.
View Data Sheet - Infographic
Voice of The Policyholder Survey: Texting Helps Carriers Deliver Seamless Customer Experiences
Hi Marley surveyed 1,000 policyholders to learn more about their communication preferences, and results revealed that consumers have better experiences and stronger relationships with businesses that communicate via text messaging.
View Infographic - Webinar
Transforming Claims with Responsible, AI-Powered Conversational FNOL™
See how Conversational FNOL transforms claims with automation, simplicity, and empathy. Join our demo and expert Q&A with the FNOL team!
View Webinar - Video
Hi Marley's Conversational FNOL
Hi Marley creates one unified conversation from FNOL to case closure. Carriers can increase call deflection, decrease claim re-assignments and reduce cycle times while staying focused on the customer. And for insureds, Hi Marley’s Conversational FNOL allows for free-flowing communication on their preferred channel.
View Video - Video
What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims?
To better understand what drives claims consumer satisfaction, we analyzed nearly 25,000 1-and-5-star customer survey responses from more than 50 of our P&C carrier partners in Hi Marley’s database to reveal the biggest drivers of optimal and sub-optimal claims experiences.
View Video - Data Sheet
The Hi Marley Insurance Cloud
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS.
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Voice of The Policyholder Survey: Insights and Opportunities for The Auto Total Loss Experience
Hi Marley surveyed 800 people who recently had a car declared a total loss, this infographic summarizes the results and key takeaways about policyholders' experiences with the total loss claim process.
View Infographic - Guide
Voice of the Policyholder: Key Insights to Transform a Total Loss into a Total Win
Hi Marley's survey of 800 people who recently experienced an auto total loss claim found key trends among the kind of support policyholders wish they received throughout their claim. This ebook dives into the results and reveals key insights into how carriers can improve the auto total loss claim experience and customer satisfaction.
View Guide - Data Sheet
Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights
Tailored performance insights and AI-driven alerts empower employees with real-time notifications to improve the customer experience.
View Data Sheet - Video
Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights
Hi Marley’s Coaching capabilities provide insights and alerts to amplify the policyholder’s voice while empowering adjusters to focus on engagement and follow-up. Hi Marley’s message intelligence engine ingests conversational data and provides alerts so users can engage with the policyholder, de-escalating potential issues.
View Video - Case Study
Norfolk & Dedham Group Elevates the Claims Experience with Templates
By leveraging Hi Marley Message Templates, N&D streamlined communication, reduced manual tasks and improved claim cycle times, leading to increased efficiencies and customer satisfaction.
View Case Study - Case Study
Farm Bureau Insurance of Tennessee Further Enhances Customer Service with Hi Marley
Farm Bureau Insurance of Tennessee partnered with Hi Marley to leverage texting for quicker claim handling, improved cycle time, and reduced phone tag. By driving adoption among adjusters, the carrier boosted efficiency, strengthened customer relationships, and maintained its personal touch even during challenging claims scenarios.
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