Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
Conversations That Connect
A Video Discussion Series
Join us each month for new episodes featuring conversations with the industry’s top leaders.
Hi Marley Insights
- Case Study
Hi Marley’s Guidewire ClaimCenter Integration Delivers Immediate Value for Red River Mutual
Red River Mutual partnered with Hi Marley to modernize claims communication. And, by leveraging the Guidewire ClaimCenter integration, Red River Mutual eliminated manual work, streamlined claims, and achieved higher adjuster adoption and a measurable increase in NPS.
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Heritage Insurance Holdings, Inc. Partners with Hi Marley to Manage High Volume of Claims During CAT Season
The carriers partnered with Hi Marley to implement the Hi Marley Insurance Cloud with Conversational FNOL™ in just six weeks, equipping adjusters with the tools they need to streamline claims intake and enabling policyholders to navigate the claims process with ease during a critical time.
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Pekin Insurance Boosts Customer and Adjuster NPS with Hi Marley
Pekin partnered with Hi Marley to enhance the overall claims experience and improve communication across lines of business, including property, auto and workers’ compensation. Their team boosted customer and adjuster NPS by improving communication and streamlining claims.
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Montana State Fund’s Focus on Communication Smooths the Road to Recovery for Injured Workers
Montana State Fund, Montana’s largest workers’ comp insurer, partnered with Hi Marley to solve communication challenges and break down barriers, eliminating missed connections, improving outcomes and strengthening relationships.
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How One Automation is Cutting Dollars and Days from Total Loss Claims
Hi Marley has further enhanced Total Loss Assist, with Mark as Complete (MAC), an automation that drives significant cost and cycle time savings for carriers.
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Norfolk & Dedham Group Elevates the Claims Experience with Templates
By leveraging Hi Marley Message Templates, N&D streamlined communication, reduced manual tasks and improved claim cycle times, leading to increased efficiencies and customer satisfaction.
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Farm Bureau Insurance of Tennessee Further Enhances Customer Service with Hi Marley
Farm Bureau Insurance of Tennessee partnered with Hi Marley to leverage texting for quicker claim handling, improved cycle time, and reduced phone tag. By driving adoption among adjusters, the carrier boosted efficiency, strengthened customer relationships, and maintained its personal touch even during challenging claims scenarios.
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Ohio Mutual Insurance Group Shares Early Impact of Hi Marley’s Conversational FNOL™
Ohio Mutual needed a more advanced FNOL solution that simplified the process while meeting policyholders where they are—on the phone. Together, Hi Marley and Ohio Mutual developed Conversational FNOL, resulting in increased call deflection, enhanced triaging and improved customer satisfaction.
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Hi Marley’s Total Loss Assist Helps The Auto Club Group and Indiana Farm Bureau Accelerate and Simplify the Total Loss Process
Total Loss Assist early adopters experienced immediate positive results, including reductions in cycle time, fewer inbound calls, and lower storage fees.
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ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities
Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections, and sending and receiving media files, and with the addition of Coaching Capabilities with insights across all levels, ACG enhances member service and productivity.
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Westfield Integrates One Inc and Hi Marley to Create One Unified Conversation
Westfield worked with One Inc and Hi Marley to build an integration allowing adjusters to initiate payment through their claims system of record and consolidate all text messages into one conversation, saving cycle time, increasing efficiency and improving the claims experience.
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Preferred Mutual Partners with Hi Marley to Adapt to Customers’ Evolving Communication Needs
Preferred Mutual Insurance Company partnered with Hi Marley to provide its customers and employees with communication options. The platform also transforms adjusters’ day-to-day responsibilities for improved outcomes.
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