Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
Conversations That Connect
A Video Discussion Series
Join us each month for new episodes featuring conversations with the industry’s top leaders.
Hi Marley Insights
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Conversations That Connect Episode 5: Kim Johnson on Why Technology Requires People to Drive Transformation
The biggest obstacle to transformation isn't implementing new technology. It's helping people embrace it.
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Conversations That Connect Episode 4: Building Trust, CX, and Automation in the Insurance Industry
Margie Dillion, former CFO and Chief Customer Officer at Liberty Mutual and current Hi Marley Board Member shares how insurance leaders can ensure a positive customer experience in the age of automation.
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Conversations That Connect Episode 3: Partnerships, Data, and Transforming Claims Management
Technology alone is no longer a differentiator. Stephanie Behnke and Michael Anderson, Industry Advisory Lead, Claims at Guidewire, explore why the carriers pulling ahead are the ones that can orchestrate data, partners, and decisions across the claims ecosystem.
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Hi Marley Integrations: Move Faster Without Heavy IT Lift
Hi Marley works with the claims systems you already have, so adjusters can start messaging policyholders right away—no major IT projects or system changes required.
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Conversations That Connect Episode 2: Meeting the Moment: Innovation, Accountability, and the Future of Insurance
Stephanie Behnke sits down with Scott Stephenson, Hi Marley Board Member and former President, CEO, and Chairman of Verisk, to discuss fundamental shifts underway in the industry and how leaders can navigate them with clarity, accountability and purpose.
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Conversations That Connect Episode 1: Curiosity Over Fear: Navigating AI in Insurance
In the debut episode, Jonathan Tushman, Hi Marley’s Chief AI Officer and CTO, joins host Stephanie Behnke to explore how AI is shaping the day-to-day work of claims professionals, what has surprised him most about this moment in technology, and the possibilities automation is creating for the future of insurance.
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Workflow Assist™ Fireside Chat
Verisk’s Jeff Young and Hi Marley’s Hugh Allen go behind the scenes of Workflow Assist™, a Hi Marley integration with XactAnalysis® cutting inbound calls and boosting CSAT.
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Hi Marley's Workflow Assist™ Integration with Verisk™ XactAnalysis®
Through a real-time, two-way integration with Verisk™, Hi Marley’s Workflow Assist™ with XactAnalysis® ensures seamless collaboration among all stakeholders involved with the claim. Carriers using Workflow Assist report measurable gains in efficiency and customer NPS.
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Hi Marley for Adjusters
Hi Marley helps adjusters create more lovable moments. Learn which features of the conversational platform users benefit from most in their daily activities.
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Alex Burgess on Conversational FNOL’s Impact on Call Deflection
Alex Burgess, Principal Industry Strategist at Hi Marley discusses the ROI of Hi Marley’s Conversational FNOL and its impact on call deflection in this clip from the Transforming Claims with Responsible, AI-Powered Conversational FNOL™ webinar.
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Alex Burgess on Why Hi Marley Wanted to Create a More Lovable FNOL Experience
In this clip from the Transforming Claims with Responsible, AI-Powered Conversational FNOL™ webinar, Alex Burgess, Principal Industry Strategist at Hi Marley discussed why Hi Marley created Conversational FNOL and how it’s reshaping the claims experience.
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Joe Urban on Conversational FNOL’s Impact on Customer and Adjuster Satisfaction
During the Transforming Claims with Responsible, AI-Powered Conversational FNOL™ webinar, Joe Urban, Director of Solutions and Consulting, discusses how Hi Marley’s Conversational FNOL impacts customer and adjuster satisfaction.
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