Platform/Team Collaboration
One shared conversation helps teams do their best work.
Team Collaboration brings policyholder context, communication, and updates into One Trusted Conversation. Insurance professionals gain a shared view of what has happened, what is changing, and what needs attention, while policyholders stay informed at every step.
Work slows when context gets lost.
Insurance work often passes between specialists, supervisors, field teams, and support functions. When communication and coordination happen across disconnected tools and systems, insurance professionals spend more time finding information, repeating work, and rebuilding context instead of moving work forward.
One trusted conversation gives teams a shared place to work.
With a shared view of every conversation, the right teammates can join, contribute, guide, and hand off work without starting over. The full conversation history stays connected as work evolves, giving teams context to act with ownership and control.
InboxSmart sort
Sofia Mitchell
Just now
1
SMSofia MitchellCLM-QH-001Insured
Jessica ParkerHi Sofia - thanks for reporting your claim. I see you were in a collision. Can you tell me a bit more about what happened and the damage to your car?
2:12 PM
SMSofia Mitchell
Hi Jessica, I was rear-ended at a stoplight on my way home. The back bumper is pretty crushed and the trunk won't close all the way.
2:15 PM
Jessica ParkerI'm sorry to hear that. When you get a chance, can you send a few photos of the damage to your car? That will help us get your estimate started.
2:18 PM
SMSofia Mitchell
Here you go - I just sent three photos. When do you think someone can look at it?
2:21 PMHas a question
Notes2
Jessica ParkerPrimary Operator2:30 PM
@PeteMarino Sofia is really upset with her auto body shop, what can I do to help her?
Pete MarinoSecondary Operator2:34 PM
We have a great relationship with that body shop. I'll escalate this to the shop manager.
Private Notes, Mentions & Replies
Problem Escalation
Shared Conversation Context
Supervisor Guidance
Built for How Insurance Teams Work Together
Everyone in the Same Conversation
Hand off cleanly between teammates, with the full history traveling with the conversation so no one repeats themselves. Message prefixes make it clear who the policyholder is talking to, even when several people are involved.
The Right Access for the Right People
Roles, permissions, and group assignments keep people focused on the work that is relevant to them and protect case privacy, so collaboration never comes at the cost of control.
Coach and Support in the Moment
Private notes and mentions let teams collaborate behind the scenes without disrupting the policyholder conversation. Supervisors and specialists can provide guidance in real time, while AI assistance draws on the conversation's shared context to support your team.
Collaboration That Goes Wherever the Work Does
Desk and field adjusters work in different environments but need access to the same conversations and context. The Hi Marley mobile app keeps field adjusters securely connected on-site, while Hi Marley Connect brings collaboration into the systems teams already use, helping work move between the field and the office without losing continuity.
When Collaboration Extends Beyond Your Teams
When claims and service work involve outside partners, Hi Marley's Conversational Network unites all parties. Shared communication and context make it easier to coordinate next steps, reduce handoffs, and keep policyholders informed as work moves across the insurance ecosystem.
What Our Customers are Saying
Now I can collect information like photos or police reports in one place without making repetitive phone calls.
Kevin Grondin
Hi Marley offers purpose-built functionality that will help us improve our communication and collaboration across claims.
Pete Walkup
Vice President of Claims Operations
It helps us stay organized and multitask, which is crucial for working in the claims industry.
Stacy Varitimos Jr.
Build a More Connected Way of Working
Give your teams the shared context and collaboration tools they need today, with a foundation that supports people and AI agents working together as insurance operations evolve.