Solutions/Lines of Business/Auto

Keep Auto Claims Moving With Less Friction

From first notice of loss to final payment, Hi Marley brings adjusters, policyholders, and service providers into one connected thread, so auto claims move faster with fewer calls and clearer next steps.

A traveler leans against her car at sunset by the coast, messaging her insurer

One Connected Conversation for Every Auto Claim

Auto claims are fraught with challenges and inefficiencies for everyone involved, creating delays throughout the process.

Adjusters face high call volumes and difficulties coordinating with third parties, often leaving policyholders frustrated by long response times and unclear next steps.

A node diagram connecting a single Auto Claim conversation to salvage, agent, rental, repair, and payments, replacing disjointed calls, voicemails, and emails

Simplifying the Auto Total Loss Process

Hi Marley's platform provides one place where every auto interaction lives. Carriers empower their auto teams to resolve claims faster, build trust, and keep policyholders informed through the simplicity of a single, unified conversation.

Hi Marley’s Total Loss Assist^™ seamlessly integrates with the Copart Seller Portal, reducing the number of touchpoints required to resolve auto total loss claims while increasing customer satisfaction.

A driver leans on his car in the street, handling an auto claim from his phone

I've gotten into a small accident.

Automated

Hi Tom, thanks for reaching out, how can I help?

How Hi Marley Breaks Down Communication Barriers at Every Step

Hi Marley enables auto adjusters to enhance every step of the auto claims journey, providing faster communication and greater transparency.

1
First Notice of Loss (FNOL)
Improve call deflection rates and the customer experience while reducing cycle time by utilizing both voice and texting at FNOL.
2
Investigation
Speed up investigation times by gathering scene and vehicle damage photos, police reports, invoices, and towing information, all via text.
3
Estimate and Appraisal
Expedite self-inspections, send automatic reminders to prevent no-shows, facilitate rental coordination, provide estimates or portal links and collaborate with service providers as needed.
4
Claim Handling and Repair
Quickly answer customer questions and send proactive notifications such as rental reminders, salvage events, and/or body shop status updates via text to reduce delays and keep claims moving forward.
5
Supplement
Prepare customers for delays / timeline impacts due to additional damage discovered on the vehicle.
6
Payment
Increase the speed and convenience of payments with secure links and multi-form payment options initiated through text.