Solutions/Lines of Business/Workers' Compensation

Built Around the Unique Demands of Workers' Compensation

Injured workers, insurance professionals, and service providers, together in one connected thread, so every claim moves forward with transparency and the empathy recovery requires.

An injured worker with a leg cast relaxes on his couch, texting his insurer

Transforming Workers' Comp Communication and Collaboration

Workers' comp claims involve multiple stakeholders, complex requirements, and disjointed communication. Injured workers wonder about treatment and payments, adding unnecessary stress, while adjusters struggle to reach them and keep claims moving. These inefficiencies slow claims resolution and reduce trust.

A node diagram connecting injured workers, adjusters, employers, nurse case managers, and providers into a single workers' comp conversation

Hi Marley Delivers Fast and Transparent Communication for Workers' Comp Claims

Whether it's sending appointment reminders, providing claim and payment updates, coordinating return-to-work (RTW) accommodations, or just checking in to offer empathetic support, SMS-powered capabilities and insurance-specific workflows ensure all parties stay informed and connected.

Anticipate the Most Common Questions in Workers' Comp Claims

A workplace injury raises many questions. This white paper explores injured workers' most common questions and how carriers can proactively address them to improve outcomes, streamline claims, and support recovery.

Download the White Paper

Donut chart of the root cause of injured worker inquiries: Payment 26%, Contact 24%, Provider 22%, Process Explanation 14%, Benefits 9%, Documentation 5%

How Hi Marley Breaks Down Communication Barriers at Every Step

By connecting all parties in real-time, Hi Marley eliminates delays, reduces call volumes, and delivers a smoother claims experience for everyone involved.

1
Initial Contact/Services
With SMS communication, use pre-defined message templates to confirm next steps with injured workers and share physician network links in one unified thread for quicker access to care.
2
Investigation
Offer quick answers to compensability questions and allow injured workers to upload essential documentation, such as invoices or treatment updates, through HIPAA-compliant portals to move investigations forward efficiently.
3
Treatment
Introduce and maintain communication with nurse case managers in a single thread. Provide prescription cards via text and use scheduled messages to send reminders, reducing missed appointments and delays in recovery.
4
Claim Handling
With Multi-Party Texting, adjusters can bring employers and other third parties into one thread for smoother coordination, proactive notifications, and more frequent status updates.
5
Follow-Up
Proactively schedule messages to send RTW instructions and ensure follow-ups on treatment progress and recovery status.
6
Payment
Provide injured workers with proactive payment notifications and secure digital payment links, increasing the speed and convenience of payments.
7
Return to Work
Facilitate communications with employers to confirm accommodations and check RTW status, including therapy or treatment conclusions.

See How Hi Marley Can Streamline Workers' Comp Claims at Your Organization

Improve Workers' Comp Claims With Hi Marley Capabilities

Message Templates and Scheduled Messages

Save time with pre-defined SMS templates and scheduled messages for frequent workers' comp claim updates.

Text and Image Redaction

Protect customer information and follow HIPAA regulations by redacting social security numbers, bank information, credit cards, license numbers, or sensitive photos.

A man on crutches checks a claim update on his phone at home

How much am I supposed to have received in total for my lost wages?

AI Assistant

Typically you can expect 60% of your gross average weekly wage. Would you like to receive notifications about upcoming payments?

Media and File Sharing

Use message templates with secure links to HIPAA-compliant portals to collect prescription cards, bills, and more.

Multi-Party Texting

Connect with injured workers, insurance professionals, employers, risk managers, nurse case managers, family members, and more all in a single unified text thread.

Translation

Break down communication barriers by connecting with customers in 25 languages.

Hi Marley Connect

Our lightweight browser extension brings Hi Marley alongside reps working across systems of record, partner applications, and more.

Featured Resources

Infographic

Uncover the Most Frequently Asked Questions in Workers' Compensation Claims

Hi Marley uncovered the most frequently asked questions in workers' compensation claims, see a summary of our findings in this infographic.

Case Study

AF Group Companies Bring Empathy and Innovation to Workers' Compensation with Hi Marley

Hi Marley and AF Group's workers' compensation subsidiaries partnership simplifies, modernizes and accelerates the claims process for insureds, injured workers and agent partners.

Data Sheet

Hi Marley Integration with Sapiens Workers' Compensation CoreSuite

The integration enhances communication and information sharing between carriers and workers' compensation claimants during the entire claims process through a simple, hassle-free texting conversation.

Case Study

New Mexico Mutual Strengthens Connections and Service for Multi-Lingual Customers

New Mexico Mutual partners with Hi Marley to break down communication barriers using language translation and modernize the workers' comp claims experience.