Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
Conversations That Connect
A Video Discussion Series
Join us each month for new episodes featuring conversations with the industry’s top leaders.
Hi Marley Insights
- Video
Kate Dodson Shares Why Ohio Mutual Insurance Group Chose to be a Conversational FNOL Design Partner
Hi Marley spoke with Kate Dodson, Senior Project Manager at Ohio Mutual, who shared the carrier’s experience as a design partner for Conversational FNOL, a product offering that is transforming the FNOL process to be faster, easier, and more efficient.
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Kate Dodson, Ohio Mutual Insurance Group, on Early Results with Conversational FNOL
Hi Marley spoke with Kate Dodson, Senior Project Manager at Ohio Mutual, who shared why Ohio Mutual Insurance Group adopted this solution and the significant benefits they’ve observed, including higher call deflection, more efficient triaging and improved customer satisfaction.
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Glenn Shapiro, Retired Allstate President, Discusses Conversational FNOL’s Impact on the Critical Moment of Truth
Hi Marley’s Conversational FNOL is transforming the FNOL process to be faster, easier, and more efficient. Glenn Shapiro, Retired Allstate President discusses the evolving role of FNOL and the pivotal impact Conversational FNOL has on this critical moment of truth.
View Video - Case Study
Ohio Mutual Insurance Group Shares Early Impact of Hi Marley’s Conversational FNOL™
Ohio Mutual needed a more advanced FNOL solution that simplified the process while meeting policyholders where they are—on the phone. Together, Hi Marley and Ohio Mutual developed Conversational FNOL, resulting in increased call deflection, enhanced triaging and improved customer satisfaction.
View Case Study - Data Sheet
Hi Marley’s Intelligent Translation Feature
Easily break down barriers and communicate across 25 languages to solve claims faster.
View Data Sheet - Webinar
Revolutionizing FNOL: How Conversational Technology is Shaping the Future
Join early design partners and industry experts for a discussion on the challenges faced in the FNOL process and how innovation is paving the way for improvements.
View Webinar - Data Sheet
Hi Marley Integration with Guidewire ClaimCenter
Hi Marley’s seamless ClaimCenter integration is improving claim adjuster efficiency.
View Data Sheet - Case Study
Hi Marley’s Total Loss Assist Helps The Auto Club Group and Indiana Farm Bureau Accelerate and Simplify the Total Loss Process
Total Loss Assist early adopters experienced immediate positive results, including reductions in cycle time, fewer inbound calls, and lower storage fees.
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Chris Gerhardt, ACG on Benefits of Total Loss Assist, Including Reduced Calls and Storage Fees
Chris Gerhardt, Claims Director at ACG, discusses how Hi Marley's Total Loss Assist helped ACG reduce inbound calls by 30%, storage fees by 9-20%, and created overall efficiency improvements for adjusters.
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Jake Carr, Indiana Farm Bureau, Discusses Reduction in Cycle Time with Total Loss Assist
In this clip, Jake Carr, Auto Damage Manager at Indiana Farm Bureau, discusses how Hi Marley’s Total Loss Assist reduced cycle time by 22% for his organization.
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Jeff Dunlap, Copart, on How Carriers with Total Loss Assist See Reduction in Release Issues and Cycle Time
Copart’s Director of Operations, Jeff Dunlap, shares insights on why strategic partnerships and products like Total Loss Assist are invaluable for carriers in today’s competitive market. In this clip, Jeff discusses how all carriers with Total Loss Assist have seen a reduction in release issues and cycle time.
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Jake Carr, Indiana Farm Bureau, Discusses How Total Loss Assist Saves Time without Added Headcount
Early adopters share their organizations’ experiences with Total Loss Assist (TLA). In this clip, Jake Carr, Auto Damage Manager at Indiana Farm Bureau, discusses how Hi Marley’s Total Loss Assist saves adjuster time without requiring additional headcount.
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