Customers/Customer Stories
Why Leading Carriers Choose Hi Marley
Hear from carriers saving time, reducing costs, empowering their teams, and creating better experiences for the policyholders they serve.
Proven Results Across P&C
40-point
higher NPS
82%
improvement in time to first contact with Coaching
22%
shorter cycle time with Total Loss Assist™
46%
decrease in cycle time
35%
reduction in calls and voicemails
Customer Stories
All Stories
BlogDonegal Insurance Group Keeps Claims Moving with More Efficient Communication
BlogBuilding the Future of Claims: N&D's Mike Cummings on Agentic AI and Implementing Change
BlogRed River Mutual Enhances Communication and Customer Satisfaction with Hi Marley’s Guidewire ClaimCenter Integration
- Case Study
Hi Marley's Guidewire ClaimCenter Integration Delivers Immediate Value for Red River Mutual
BlogThree Immediate Benefits Heritage Insurance Holdings, Inc. Experienced After Implementing FNOL Innovation Ahead of CAT Season
- Case Study
Heritage Insurance Holdings, Inc. Partners with Hi Marley to Manage High Volume of Claims During CAT Season
- Case Study
Pekin Insurance Boosts Customer and Adjuster NPS with Hi Marley
Case StudyMontana State Fund's Focus on Communication Smooths the Road to Recovery for Injured Workers
Press ReleaseAmerican Integrity Insurance Company Teams Up with Hi Marley to Strengthen Customer Connection and Deliver the Premier Claims Experience
BlogHow One Automation is Cutting Dollars and Days from Total Loss Claims
- Blog
Montana State Fund's Focus on Communication Smooths the Road to Recovery for Injured Workers
Press ReleaseHi Marley and Ohio Mutual Insurance Group Selected for PropertyCasualty360’s 2025 Insurance Luminaries Recognition
What Our Customers Are Saying
What I love about Hi Marley is the amount of time it saves me every single day, at least two hours on average, or a quarter of my workday.
Rocco Neglia
Vice President, Claims and Loss Prevention
The ability to send photos bumped it from a four-to-five-day window of determining total loss to a 40-second window, speeding up the claim and enhancing customer satisfaction.
Michael Jordan
Claims Training Specialist
Our adjusters experienced immediate benefits and positive results. It’s one of those tools that makes you wonder how you ever handled claims without it.
Kent Peterson
Assistant Vice President of Claims
Hi Marley is the only vendor that offers insurance-specific security and compliance features that meet all of our requirements.
Trevor McDonald
Vice President of Claims
See What Better Communication Could Mean for Your Business
Join more than 130 customers using Hi Marley to make communication easier, clearer, and more coordinated.