Customers/Customer Stories
Why Leading Carriers Choose Hi Marley
Hear from carriers saving time, reducing costs, empowering their teams, and creating better experiences for the policyholders they serve.
Proven Results Across P&C
40-point
higher NPS
82%
improvement in time to first contact with Coaching
22%
shorter cycle time with Total Loss Assist™
46%
decrease in cycle time
35%
reduction in calls and voicemails
Customer Stories
- Case Study
Encova Insurance Decreases Cycle Times and Increases Customer Satisfaction with Text Messaging
- Case Study
Following Success in Claims, Plymouth Rock Assurance Expands Use of Hi Marley
- Case Study
Plymouth Rock Uses Hi Marley to Handle Thousands of Claims in Hurricane Ida Aftermath
- Case Study
Plymouth Rock Assurance Drives Value Internally and Externally with Hi Marley
Case StudyWestfield Integrates One Inc and Hi Marley to Create One Unified Conversation
Case StudyQBE North America Enhances Claims Service for Customers with Text Messaging
Case StudyOhio Mutual Insurance Group Shares Early Impact of Hi Marley's Conversational FNOL
Case StudyHeritage Insurance Holdings, Inc. Partners with Hi Marley to Manage High Volume of Claims During CAT Season
- Case Study
Pekin Insurance Boosts Customer and Adjuster NPS with Hi Marley
What Our Customers Are Saying
Our adjusters have had really high adoption since day one. They continue to tell us they don’t ever want Hi Marley to be taken away.
Gwen Olsen
Enterprise Claims Strategy Assistant Vice President
What I love about Hi Marley is the amount of time it saves me every single day, at least two hours on average, or a quarter of my workday.
Rocco Neglia
Vice President, Claims and Loss Prevention
The ability to send photos bumped it from a four-to-five-day window of determining total loss to a 40-second window, speeding up the claim and enhancing customer satisfaction.
Michael Jordan
Claims Training Specialist
Our adjusters experienced immediate benefits and positive results. It’s one of those tools that makes you wonder how you ever handled claims without it.
Kent Peterson
Assistant Vice President of Claims
Hi Marley is the only vendor that offers insurance-specific security and compliance features that meet all of our requirements.
Trevor McDonald
Vice President of Claims
See What Better Communication Could Mean for Your Business
Join more than 130 customers using Hi Marley to make communication easier, clearer, and more coordinated.