Platform/Security & Compliance
Communicate With Confidence
Hi Marley brings enterprise security, insurance-specific compliance, and governance together to help carriers protect policyholder information and operate with confidence as communication, automation, and AI evolve.
Sofia Mitchell
SMSofia Mitchell
SMSofia Mitchell
Hi, I was in a car accident, what should I do?
2:06 PM
Jessica ParkerSo sorry Sofia, I'm your adjuster. I will arrange a rental and start your estimate now.
2:08 PM
SMSofia Mitchell
My daughter was driving. Her license number is •••••••••, thank you.
2:10 PM
Secure Communication
Protected Customer Information
Enterprise Security
Enterprise Security, Built Into the Foundation
Enterprise security should not require carriers to change how they operate. Hi Marley is designed to work within established approaches to identity, access, networking, integrations, and governance, helping teams deploy securely while maintaining the controls their organizations require.
Identity and Access
Modern authentication, secure user management, and role-based permissions.
Secure Connectivity
Enterprise networking and authentication protocols.
Connected Ecosystem
75+ APIs and prebuilt integrations.
Independent Assurance
SOC 2 Type II.
Compliance Built for P&C Insurance
Communication Compliance
Opt-In and Opt-Out Management
Capture consent, honor opt-out requests, and save policyholder preferences.
Compliant Transcripts
Deliver conversation history to the carrier's system of record to maintain a complete communication record.
Message Templates
Use configurable, insurance-ready language to help teams communicate consistently and compliantly.
Protection and Oversight
Text and Image Redaction
Help protect sensitive information, including personally identifiable information, through automated redaction.
Case Audit Log
Maintain a record of user activity to support oversight, investigations, and dispute resolution.
Case Visibility
Control case access with configurable visibility settings.
AI Built With Control at Every Step
As AI takes on a greater role in insurance, carriers need confidence in how it is configured, tested, monitored, and governed. Hi Marley applies deliberate controls throughout the AI lifecycle so carriers can put AI to work while maintaining visibility and oversight.
Configured With Purpose
Configure AI assistance and agentic workflows for specific jobs, with defined models, tools, knowledge, and guardrails.
Observable and Auditable
Maintain visibility into AI behavior and the information needed to understand what happened when review is required.
Tested for the Behaviors That Matter
Evaluate AI against insurance-specific scenarios and expected behaviors before introducing changes to production.
Controlled as It Evolves
Version, test, approve, monitor, and, where appropriate, revert AI changes.
Configure
Test
Approve
Monitor
Improve
Hi Marley is the only vendor that offers insurance-specific security and compliance features that meet all of our requirements. With Hi Marley, American Integrity can capture, define and save all conversations with insureds directly to the claim file, saving time and reducing the administrative burden on our adjusters.
Trevor McDonald, CPCU, AIC
Vice President of Claims
Innovate Without Compromising Trust
Hi Marley gives carriers a secure, governed foundation for modern policyholder communication, automation, and AI, so teams can embrace new ways of working while maintaining the controls their organizations require.