Platform/AI & Automation

AI and Automation Built for Insurance Work

Insurance work is not one-size-fits-all. Hi Marley applies the right technology to the right problem, helping insurers automate repeatable work while giving insurance professionals the information and support they need to make informed decisions.

Triage Assistance

Hello, thank you for calling, how can I help?

Analyzing conversation...

Automated

Workflow

Suggested

Insurance Professional

Automation

Automation Where Consistency Matters

Not every insurance problem requires AI. Automation helps keep predictable work moving across people, systems, and partners through configurable business rules, event-driven actions, routing, scheduling, and integrations.

Hi Marley uses these capabilities to reduce manual coordination and keep communication connected as work moves across the insurance ecosystem.

Explore how the Conversational Network, Team Collaboration, and Integrations bring this automation to life.

Automations

FNOL

Repair evaluation

Rental selection

Voice assist

Rental reminder

Repair appointment reminder

Repair assistant

Repair complete

FNOL

Repair evaluation

Rental selection

Voice assist

Complete

Rental selection

Starting…

Voice assist workflow has started

AI Assistance

Intelligence Built on Shared Context

Policyholder interactions and conversations create valuable context that often does not exist anywhere else. Hi Marley captures that context in one trusted conversation, giving AI access to information that was previously difficult, or impossible, to discover across disconnected channels and systems.

Embedded AI capabilities use that shared context to help insurance professionals understand what has happened, focus on conversations that need attention, and communicate more effectively. The result is less time spent catching up, searching for information, or completing repetitive communication tasks, and more time focused on the policyholder and the work that requires expertise.

AMAlice MessierCLM-QH-001Insured

AMAlice Messier

Hi, following up on my hail claim for the CR-V. What happens next?

2 min agoHas a question

AI Summary

Claim Context

Alice filed a claim (CLM-QH-001) for a 2021 Honda CR-V after hail damage on July 14. The vehicle has dents to the hood and roof.

Key Events

Current Status

Outstanding Items

Inbox

Assigned To Me

7 cases

Smart sort

Needs Attention

Has a Question

Release Issue

Message Intelligence

Sort and prioritize conversations that signal negative sentiment, delays, litigation risk, or policyholder questions. Redact sensitive information (SSNs, bank information, credit cards, and license numbers) from the conversation.

Hi Dana, the repairs on your vehicle are underway and should be complete by Friday. We'll keep you posted.

Expand

Shorten

Rephrase for clarity

Change tone

Empathetic

Professional

Friendly

Neutral

Writing Assistance

Create clear, on-brand communication with AI-assisted writing, suggested responses, and message templates informed by the conversation.

Write a message...

French (Canada)

Albanian

Bosnian

Chinese

English

French (Canada)

Intelligent Translation

Translate conversations across 25 supported languages to reduce communication barriers.

Voice Assist

Play Voice Assist0:24 · View transcript

AI Summary

Sofia left a voicemail about the damage to her car after a parking-lot collision, asking when an adjuster can take a look. She noted the front bumper and driver-side door are affected, and that she relies on the car for her daily commute, so she may need a rental arranged while the repairs are underway.

Visual Voicemail

Capture voicemail audio and transcription in Hi Marley so insurance professionals can respond with the full context in view.

AI Solutions

Purpose-Built AI Solutions for Insurance Work

Hi Marley develops end-to-end AI solutions around specific insurance jobs. Each solution combines communication, automation, workflow orchestration, analytics, and insurance-specific intelligence to help carriers address work that cannot be solved through isolated features or predefined rules alone.

Suggested reply

Hi Sofia, I've booked an adjuster for Thursday at 9 AM and will send a confirmation shortly.

Next best action

Voice Assist

Play Voice Assist0:24 · View transcript

AI Summary

Sofia left a voicemail about the damage to her car, asking when an adjuster can take a look.

FNOL & Intake

Help policyholders initiate a claim through Voice AI while capturing the information needed to establish the loss, support the appropriate claim-handling path, and initiate relevant next steps.

Conversational FNOL^™

Modernize claim intake with natural voice and messaging, capturing the information needed to begin the claim and support the appropriate claim-handling path.

Claims Triage Assist^™

Prepare each claim for a strong start right after first notice of loss, gathering information and initiating downstream processes so the claim moves toward resolution before an adjuster needs to intervene.

Claims Coordination

Coordinate communication, participants, systems, and next steps throughout important claims processes. Hi Marley solutions reduce manual touchpoints and keep work moving as claim conditions, participants, and required actions change.

Workflow Assist^™

Connects Hi Marley with Verisk™ XactAnalysis® to automate event-driven communication and key property-claim activities.

Total Loss Assist^™

Coordinates downstream total-loss work through the Copart Seller Portal, keeping release and title activities moving with clear next steps.

Inquiry Resolution

Resolve inbound inquiries by understanding caller intent, gathering relevant context, and connecting the caller to the right information, workflow, or insurance professional.

Claims Inquiry Assist^™

Understand why a policyholder is reaching out, resolve routine claims inquiries, and route complex needs to the right claims professional with context intact.

Service Inquiry Assist^™

Resolve inbound service and policy inquiries, connecting callers to the right information, workflow, or team.

Responsible AI

Responsible AI Designed for Insurance Operations

Hi Marley builds AI with the controls insurers expect. Capabilities are purpose-built for insurance environments so carriers can safely test and introduce new workflows while maintaining full visibility and operational control.

Configurable logic and guardrails
Human oversight
Auditability
Monitoring
Enterprise-grade security

See How AI and Automation Work Together

Explore how Hi Marley combines communication, automation, and AI to help insurers move work forward while delivering clearer, more connected experiences for policyholders.

Explore Solutions