Solutions/Workforce Efficiency
Give Your Team More Capacity for the Work That Requires Them
Claims professionals manage complex decisions, evolving information, and important policyholder relationships. Remove noise so your team can focus on what creates real value for policyholders, the business, and themselves.
Help Every Team Member Perform at Their Best
Hi Marley combines Insurance Professional AI Assistants, automation, coaching, and performance insights to help teams make better decisions and work more effectively without burnout.
Request a DemoAMAlice MessierCLM-QH-001Insured
AMAlice Messier
Hi, following up on my hail claim for the CR-V. What happens next?
2 min agoHas a question
AI Summary
Claim Context
Alice filed a claim (CLM-QH-001) for a 2021 Honda CR-V after hail damage on July 14. The vehicle has dents to the hood and roof.
Key Events
Current Status
Outstanding Items
Too Much of Your Teams' Day Is Consumed by Work That Doesn't Require Their Expertise
Every interruption pulls attention away from the work that matters most. Over time, the result is familiar to every claims, service, and operations leader: growing workloads, inconsistent policyholder experiences, employee frustration, and burnout. Employees need more capacity to do the work only they can do.
How it helps
- Writing standard responses
- Searching through conversation histories
- Switching between systems
- Determining which customer needs attention first
- Following up on administrative tasks
- Responding to calls and voicemails
Reduce the Noise and Elevate the Expertise
Instead of spending time searching for information or deciding where to start, employees receive the context, guidance, and prioritization needed to move confidently from one conversation to the next.
- Administrative work becomes background.
- Important next-best actions become clearer.
- They remain in control while AI helps them work more effectively.
Our adjusters have had really high adoption since day one. They continue to tell us they don't want [Hi Marley] ever to be taken away and just how much easier it is to connect and reach out to the customers.
Gwen Olsen
Enterprise Claims Strategy AVP
AI Tools That Help Your People Do Their Best Work
Explore AI & AutomationWriting Assistant
Spend less time writing and more time helping policyholders.
Writing Assistant helps employees quickly create empathetic, professional, and on-brand messages without starting from scratch.
Suggested Next Response
Decision fatigue slows response time.
Suggested Next Response provides context-aware recommendations that help employees respond with speed, confidence, and consistency.
Smart Sort and Message Intelligence
Not every conversation deserves the same level of attention.
Smart Sort and Message Intelligence identify which conversations need immediate action and which can wait, so employees spend their time where it creates the greatest impact.
Automated Summary
Less catching up and more moving forward.
With Automated Summary, anyone joining a conversation can immediately understand what has happened, what has been decided, and what needs to happen next.
The Strongest Teams Continually Improve
AI insights and conversational data help supervisors understand where coaching creates the greatest impact and gives employees practical guidance to improve communication, prioritization, and consistency.
We’ve seen how a communications platform can change a customer’s experience in a moment of need. And it also changes the experience for our team. These are professionals dedicated to helping our customers, and giving them better tools matters.
Teresa King
Senior Vice President & Chief Claims Officer
Build Stronger Teams With Greater Capacity and Consistency
With Hi Marley, your team spends less time on standard work and more time applying their expert judgement.
- Faster response times
- More consistent customer experiences
- Increased employee capacity without additional headcount
- Reduced burnout and administrative workload
- Improved employee satisfaction and retention
A Connected Conversational Network
Our Conversational Network, Unite™, allows seamless system communication with key technology and service providers across the insurance ecosystem, allowing employees to keep work moving forward without having to keep track of disparate conversations.
Contractors
Service Providers
Payments
Collaborators
Agents
Field Adjusters
Repairs
Give Your Workforce More Time for What Matters
Help your teams stay focused on the conversations that matter most and deliver exceptional experiences without burning out.