Platform Overview

 
 

Welcome to the Hi Marley universe, more than just an AI-enabled texting platform that bridges the conversation between insureds and the entire insurance ecosystem. But a new evolution in the customer experience, connecting people to their carriers and support providers with ease and reliability for that moment of truth.

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Claims

Claims

Underwriting

Underwriting

Policy Interactions

Policy
Interactions

We streamline communication around claims, underwriting and service interactions while simultaneously connecting all the providers who typically touch an insurance experience, into a single conversation happening in real time.

 
 

Creating an Ecosystem

Our unique ability to connect all the providers who touch the insurance experience into one simple conversation delivers the modern-day customer expectation of a seamless and simple texting solution. Instead of the typical back and forth, ‘call this auto body shop’ or ‘wait for an email from them’, we streamline all these conversations into a single text chat for the end customer.

 
 
 
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 Features

For providers, we are a simple web application that allows for everything to be monitored, tracked and optimized to meet organizational demands.

 
 
 



Automated FNOL

Insureds can report their claim via text, giving insurers all the key information they need to open the claim and start helping people get back on their feet.

 
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AutoTranslate

With over 25 languages, the AutoTranslate capabilities will stick a translation layer in between both parties so that each side can write and see the conversation in their primary language.

 
 
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AI-Enablement

Unlock our insurance-specific Artificial Intelligence. Allowing for routine questions and conversation to be handled immediately, alleviating representatives of excess manual work or scaling and extending availability.

 
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APIs

Our flexible APIs are easy to integrate with core systems like Guidewire and Duck Creek. We make it simple and safe to connect data, server software and applications.

 
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Analytics Dashboard

We give you insights to performance and analytics with our Analytics Dashboard. Everything you need to track from cycle time, first contact, customer satisfaction, and case tracking.

 
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