Platform Overview
Bring Insurance Communication Together
Hi Marley unifies conversations, context, and coordination together in an intelligent communication platform purpose-built for P&C insurance.
Details
Manage
Information
Customer Information
NameSofia Mitchell
Phone Number(555) 800-0010
Emailsofia.m@example.com
Created ByJessica Parker
IDCLM-QH-001
StatusIn Progress
TypeAuto Claim
Role TypeInsured
Incident Details
Date2026-07-11
LocationCommonwealth Ave & Dartmouth St, Boston, MA
DescriptionRear-end collision at a stoplight - rear bumper and trunk damage
Media3
Notes2
InboxSmart sort
Sofia Mitchell
Just now
1
SMSofia MitchellCLM-QH-001Insured
Lovable InsuranceOne Trusted Conversation
Communication works better when context stays connected.
Scattered conversations across channels and systems force insurance professionals to piece together information while policyholders wait for answers.
Hi Marley keeps communication and context connected, giving carriers a complete view and policyholders a trusted way to reach their insurer.
- Shared conversation history
- Role-based visibility
- Multichannel communication
- Policyholder timeline and context
- Audit-ready communication
SMSofia MitchellCLM-QH-001Insured
SMSofia Mitchell
Here you go.
2:18 PM
Jessica ParkerGot them, thanks. I'll have an estimate for you soon.
2:19 PM
Riverside Auto Body added to the conversationJessica ParkerAutomatedI'm scheduling your repair with Riverside now.
2:20 PM
Repair scheduled for Thursday, 9:00 AM
Purpose-Built for Insurance
Designed for the Complexity of Insurance
Insurance brings together people, systems, regulations, and partners that general-purpose communication tools were not built to support.
Hi Marley helps carriers simplify communication and connect with the systems and workflows they rely on, all within an enterprise-ready platform built for insurance security, privacy, and compliance.
- Claims and service workflows
- Core system integrations
- Enterprise-ready architecture
- Configurable workflows
- Insurance-specific controls
System of Record
Policy, coverage, and deductible in view.
Service Partner
Riverside Auto Body confirmed, photos attached.
Workflow
Rental extension and pickup reminder queued.
AI Assistance
Draft reply ready for Sofia's next step.
SMSofia MitchellCLM-QH-001Insured
PolicyholderDo you know when my car will be ready?
System of Record · Claim status updated
Insurance ProfessionalLet me check on that for you right now.
Service Partner · Repair scheduled
Workflow · Estimate approved
Insurance ProfessionalGood news, your repair's booked for Thursday and the estimate's approved.
Share pickup reminder and rental return
PolicyholderThat's a relief, thank you!
Insurance Conversational Network
Keep Communication Connected Across Your Insurance Ecosystem
Claims and service depend on carriers, policyholders, and service providers working together.
Hi Marley keeps communication connected across the ecosystem so conversations, updates, and next steps stay in context as work moves between organizations.
- Connected service providers
- Shared conversations
- Event-driven communication
- Coordinated handoffs
- Policyholder visibility
Contractors
Service Providers
Payments
Collaborators
Agents
Field Adjusters
Repairs
Intelligent, Coordinated Action
Apply Intelligence Where It Creates the Greatest Value
Hi Marley applies AI and automation, reducing time spent reconstructing context, coordinating follow-up, and completing repetitive tasks.
Insurance professionals can use their expertise where it matters most, while policyholders receive timely answers, updates, and guidance.
- Conversation summaries
- Suggested responses
- Next-best actions
- Intelligent workflow automation
- Policyholder guidance and self-service
Suggested reply
Hi Sofia, I've booked an adjuster for Thursday at 9 AM and will send a confirmation shortly.Next best action
Voice Assist
Play Voice Assist0:24 · View transcript
AI Summary
Sofia left a voicemail about the damage to her car, asking when an adjuster can take a look.
One Platform Across Insurance
Extend communication, coordination, and intelligence across claims, service, and the broader insurance ecosystem without adding disconnected solutions.
Claims Communication
Keep policyholders, claims professionals, and partners connected from FNOL through resolution.
Explore Claims
Claims Automation
Apply AI and automation to reduce administrative work and move claims forward more efficiently.
Explore Claims Automation
Service & Retention
Deliver faster, more connected service experiences that strengthen policyholder relationships.
Explore Service
We've seen how a communications platform can change a customer's experience in a moment of need. And it also changes the experience for our team. These are professionals dedicated to helping our customers, and giving them better tools matters.
Teresa King
Senior Vice President & Chief Claims Officer
Better Communication Creates Better Insurance Experiences
See how connected communication with Hi Marley reduces cycle times, lowers costs, and strengthens policyholder satisfaction across claims, service, and beyond.
