Customers/Our Customers
More than 130 P&C carriers use Hi Marley to make insurance communication easier, clearer, and more connected.
AF Group Companies Bring Empathy and Innovation to Workers' Compensation with Hi MarleyCase study
3-day cycle time reductionWith the Hi Marley Insurance Cloud, AFR Insurance Improves the Claims ExperienceCase study
85% opt-in · 7-min contactChesapeake Employers Insurance is Transforming Workers' Comp Claims with Hi MarleyCase study
46% cycle time reductionEncova Insurance Decreases Cycle Times and Increases Customer Satisfaction with Text MessagingCase study
4.7/5 CSAT · 90% 5-starFarm Bureau Insurance of Michigan Provides Customers with Seamless Communication OptionsCase study
6X conversation growthFarm Bureau Insurance of Tennessee Further Enhances Customer Service with Hi MarleyCase study
Heartland Farm Mutual Simplifies and Streamlines the Customer ExperienceCase study
CFNOL live in 6 weeksHeritage Insurance Holdings, Inc. Partners with Hi Marley to Manage High Volume of Claims During CAT SeasonCase study
22% less cycle timeHi Marley's Total Loss Assist Helps The Auto Club Group and Indiana Farm Bureau Accelerate and Simplify the Total Loss ProcessCase study
81% opt-in rateMerchants Insurance Group Enhances Customer Service with the Hi Marley Insurance CloudCase study
73% opt-in rateMMG Innovates to Offer an Exceptional Claims ExperienceCase study
Montana State Fund's Focus on Communication Smooths the Road to Recovery for Injured WorkersCase study
6X growth · 70% opt-inMPIUA Streamlines the Claims Experience with Hi MarleyCase study
73% opt-in rateNew Mexico Mutual Strengthens Connections and Service for Multi-Lingual CustomersCase study
NLC Insurance Partners with Hi Marley to Offer More Communication OptionsCase study
108% case-creation increaseNorfolk & Dedham Group Elevates the Claims Experience with TemplatesCase study
85% of claims have photosOhio Mutual Insurance Group Shares Early Impact of Hi Marley's Conversational FNOLCase study
40-point NPS differencePekin Insurance Boosts Customer and Adjuster NPS with Hi MarleyCase study
35% fewer callsFollowing Success in Claims, Plymouth Rock Assurance Expands Use of Hi MarleyCase study
Saves 2 hours/adjuster/dayPreferred Mutual Partners with Hi Marley to Adapt to Customers' Evolving Communication NeedsCase study
4.6/5 CSATQBE North America Enhances Claims Service for Customers with Text MessagingCase study
6-point NPS increaseHi Marley's Guidewire ClaimCenter Integration Delivers Immediate Value for Red River MutualCase study
22% less cycle timeHi Marley's Total Loss Assist Helps The Auto Club Group and Indiana Farm Bureau Accelerate and Simplify the Total Loss ProcessCase study
23% of claims translatedTrexis Insurance Improves Engagement by Communicating in Customers' Preferred LanguageCase study
Paper checks 24% → 14%Westfield Integrates One Inc and Hi Marley to Create One Unified ConversationCase study