Solutions/Lines of Business/Property

Bring Clarity and Momentum to Complex Property Claims

Hi Marley keeps policyholders, insurance professionals, and service providers informed and coordinated with one connected thread, from everyday claims to catastrophic events.

A family unloads a moving van outside their home while beginning a property claim

Overcoming Roadblocks in Property Claims

Property claims are already stressful and emotional, and miscommunication and delays can make them even more difficult. When a policyholder is displaced or their damaged property requires urgent repairs, they need quick, clear updates to support fast decision making.

Meanwhile, property claims adjusters juggle high caseloads while managing policyholder expectations. Handling numerous tasks can become overwhelming, especially during peak seasons.

A node diagram connecting a single property claim conversation to restoration, adjusters, self-service, and payments, replacing disjointed calls, voicemails, and emails

Hi Marley Streamlines Property Claims By:

Helping operators keep policyholders informed with real-time updates.
Reducing the back-and-forth with instant document sharing.
Simplifying scheduling with automated appointment confirmations and reminders.
Prioritizing adjuster next best actions when processes are delayed or policyholders express frustration.

Catastrophic Event Response

Natural disasters can cause tremendous disruption and property damage. Messaging becomes crucial when phone lines are down. With Hi Marley, carriers offer proactive and compassionate CAT communication to policyholders in need. Learn how Plymouth Rock used Hi Marley for thousands of claims after an impactful hurricane.

Workflow Assist^™ with XactAnalysis®

Through a real-time, two-way integration with Verisk^™, Hi Marley’s Workflow Assist ensures seamless collaboration throughout the claim, reducing inbound inquiries by keeping policyholders informed of next steps. Carriers using Workflow Assist^™ report measurable gains, including:

20%

Reduction in inbound call volume per claim

13%

Increase in customer satisfaction scores

40%

Increase in SMS adoption

And more!

How Hi Marley Breaks Down Communication Barriers at Every Step

By fostering clear, continuous communication, carriers accelerate response times, reduce delays, improve clarity, and help claimants feel supported during every step of the process for common property use cases.

1
First Notice of Loss (FNOL)
Confirm services and connect policyholders to contractor networks in a single text thread. Improve call deflection rates and the customer experience while reducing cycle time by utilizing both voice and texting at FNOL.
2
Triage and Investigation
Request photos of damage for triage and gather documentation to substantiate the claim.
3
Estimate and Appraisal
Expedite self inspections and automatic reminders to prevent no-shows, provide estimates or portal links, and collaborate with service providers as needed.
4
Claim Handling
Provide proactive notifications to policyholders and collaborate with service providers to keep claims moving forward.
5
Follow-Up
Schedule follow-up messages to ensure coordination of the mitigation, restoration, and repair processes.
6
Supplement
Prepare policyholders for potential supplemental damage claims, reducing the need for calls and improving customer satisfaction.
7
Payment
Pay and notify policyholders of payments in a timely fashion and promote digital payment options through secure links.

See How Hi Marley Can Streamline Property Claims at Your Organization

Improve Property Claims With Hi Marley Capabilities

Conversational FNOL

Streamline claims starting at FNOL via a simple, conversational solution with an empathetic touch.

Mobile App

Extend much of the Hi Marley web app functionality into field adjusters' pockets to support ongoing caseloads on the go.

A policyholder messages their insurer from home while managing a property claim

I've had a problem at one of my properties

Automated

Hi Robert, thanks for reaching out, how can I help?

What should I do?

AI Assistant

No problem, I will send you a list of things to check on.

Message Templates and Scheduled Messages

Save time with pre-defined templates for frequent property updates like site inspections or estimate sharing that can be scheduled in advance.

Media and File Sharing

Send and receive photos, videos, PDFs and other documents via text that inform proper claim triage and automatically sync to any system.

Auto Replies

Set up automatic out of office and away messages between site inspections to set communication expectations with policyholders.

Multi-Party Texting

Connect with policyholders, adjusters, contractors, agents, restoration vendors and more all in a single unified text thread to consolidate communication and prevent confusion.

Featured Resources

Video

Workflow Assist™ Fireside Chat

Go behind the scenes of Workflow Assist with Hi Marley and Verisk experts.

Infographic

Understanding What Policyholders Really Need During Property Claims

What policyholders actually need during a property claim, and where communication fits.

Blog

How Change Spurs InsurTech Innovation in Property Claims

The forces reshaping property claims and where communication fits.

Case Study

Heritage Insurance Holdings, Inc. Partners with Hi Marley to Manage High Volume of Claims during CAT Season

Heritage's approach to modern, conversational property claims during CAT season.