Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
Conversations That Connect
A Video Discussion Series
Join us each month for new episodes featuring conversations with the industry’s top leaders.
Hi Marley Insights
- Case Study
Following Success in Claims, Plymouth Rock Assurance Expands Use of Hi Marley
Plymouth Rock claims had tremendous success with Hi Marley, and the service team wanted to build on that success. The carrier leveraged text messaging to communicate with policyholders when, where and how they wanted while increasing efficiencies and overall satisfaction.
View Case Study - Case Study
AF Group Companies Bring Empathy and Innovation to Workers’ Compensation with Hi Marley
Hi Marley and AF Group’s workers’ compensation subsidiaries partnership simplifies, modernizes and accelerates the claims process for insureds, injured workers and agent partners.
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With the Hi Marley Insurance Cloud, AFR Insurance Improves the Claims Experience
With the Hi Marley Insurance Cloud, AFR Insurance delivers better service, improves documentation, streamlines communication with policyholders of all ages and resolves claims faster.
View Case Study - Data Sheet
The Hi Marley Collaboration Hub
Create simple, unified conversations across the entire insurance ecosystem.
View Data Sheet - Case Study
MMG Innovates to Offer an Exceptional Claims Experience
MMG Insurance knew that customers wanted the option to communicate via text messaging. The Hi Marley Insurance Cloud enables MMG to fill that void with an intelligent communication platform built for the claims ecosystem.
View Case Study - White Paper
Deliver a Better Claims Experience by Uncovering Frequently Asked Questions
Uncover policyholders’ most frequently asked questions, who they involve and how to get ahead of these inquiries.
View White Paper - Infographic
Uncovering Frequently Asked Questions to Drive Satisfaction in Auto Claims
Carriers can’t predict when accidents will happen, but they can anticipate and assist with customers’ needs. Hi Marley analyzed 1,040 claims to reveal the most frequently asked questions, who they involve and how carriers can get ahead of these inquiries.
View Infographic - Infographic
Policyholders Want a Superior Claims Experience and Insurers Are Racing to Deliver
Learn what policyholders have to say about their claims experiences, the top factors influencing claims satisfaction, how to speed up your claims and more.
View Infographic - Data Sheet
Hi Marley and Plnar Integration
Designed with a seamless policyholder experience in mind, customers are delighted with ease of communication and faster claim settlement
View Data Sheet - Video
Tech Trends #16: How Technology Is Transforming P&C Insurance
Hear how new technologies are enabling insurers to make a profound difference in people's lives—from the perspective of someone who started her career as a claims adjuster in CAT response.
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Modernizing the Claims Payment Process with the Hi Marley and One Inc Integration
Through this integration, carriers will be empowered by improved processing times from claim intake through payment, faster claim payouts, increased customer satisfaction and retention through ease of service and more!
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How to Reduce Customer Churn and Improve Employee Performance with Coaching
The Auto Club Group joins us to share how Coaching allows their adjusters to focus on customer conversations that require timely responses and prevent interactions from escalating into poor customer experiences.
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