Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
Conversations That Connect
A Video Discussion Series
Join us each month for new episodes featuring conversations with the industry’s top leaders.
Hi Marley Insights
- White Paper
Accelerate Customer Satisfaction in Auto Total Loss Claims
Read our report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.
View White Paper - Webinar
Reduce Friction, Lower Costs & Increase Customer Loyalty in Automotive Total Loss
Join special guests from Plymouth Rock Assurance and J.D. Power to discuss the specific challenges in auto total loss and the tools and processes carriers can implement to improve these challenges from FNOL through payment.
View Webinar - Case Study
ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities
Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections, and sending and receiving media files, and with the addition of Coaching Capabilities with insights across all levels, ACG enhances member service and productivity.
View Case Study - Case Study
Westfield Integrates One Inc and Hi Marley to Create One Unified Conversation
Westfield worked with One Inc and Hi Marley to build an integration allowing adjusters to initiate payment through their claims system of record and consolidate all text messages into one conversation, saving cycle time, increasing efficiency and improving the claims experience.
View Case Study - Case Study
Preferred Mutual Partners with Hi Marley to Adapt to Customers’ Evolving Communication Needs
Preferred Mutual Insurance Company partnered with Hi Marley to provide its customers and employees with communication options. The platform also transforms adjusters’ day-to-day responsibilities for improved outcomes.
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Chesapeake Employers Insurance is Transforming Workers’ Comp Claims with Hi Marley
Chesapeake Employers Insurance, Maryland's largest writer of workers' compensation insurance, partnered with Hi Marley to offer injured workers a faster, more convenient way to communicate with their insurance provider.
View Case Study - Video
The Hi Marley Collaboration Hub
Navigating the insurance industry’s complexities requires collaboration internally with your organization and externally with your customers and third-party service providers. With Hi Marley’s collaboration features, carriers reduce complexity, interaction cycle times and communication churn across claims and service workflows.
View Video - Case Study
NLC Insurance Partners with Hi Marley to Offer More Communication Options
NLC is providing more options to satisfy its policyholders’ shifting communication preferences to make claims experience easier, more reliable and more convenient.
View Case Study - Case Study
New Mexico Mutual Strengthens Connections and Service for Multi-Lingual Customers
New Mexico Mutual partners with Hi Marley to break down communication barriers using language translation and modernize the workers’ comp claims experience.
View Case Study - Case Study
MPIUA Streamlines the Claims Experience with Hi Marley
MPIUA implemented the Hi Marley Insurance Cloud to streamline the claims experience and provide the highest level of customer service for its policyholders. Learn how through integration and automation, the carrier achieved 6X growth in cases and 70 percent opt-in rate.
View Case Study - Video
The Value of Time to First Contact
Learn why efficient communications and responsiveness, including time to first contact or how long it takes for an adjuster to contact and insured after they file a claim significantly impacts cost savings, process efficiencies and customer satisfaction.
View Video - Data Sheet
Guidewire InsuranceNow
The Hi Marley integration with Guidewire InsuranceNow enhances communication and information sharing between carriers, policyholders and other ecosystem players during the claims process through a simple, hassle-free texting conversation.
View Data Sheet