Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
Conversations That Connect
A Video Discussion Series
Join us each month for new episodes featuring conversations with the industry’s top leaders.
Hi Marley Insights
- Case Study
Plymouth Rock Assurance Drives Value Internally and Externally with Hi Marley
SMS messaging helps Plymouth Rock expedite claim resolution and provide responsive customer service. Adjusters appreciate the increased flexibility since adding text messaging as a communication option. Hi Marley has helped Plymouth Rock scale quickly and efficiently, while delivering exceptional service.
View Case Study - Webinar
What to Make of the InsurTech Landscape as a Claims Leader
The Auto Club Group's Lori Pon shares what she looks for and what she ignores when evaluating technology in insurance.
View Webinar - White Paper
What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims
Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.
View White Paper - Infographic
What Differentiates 1-Star vs. 5-Star Claims Experiences?
Explore what differentiates a 1-star vs. 5-star claims experience based on our analysis of nearly 25,000 customer satisfaction surveys.
View Infographic - Data Sheet
Survey Finds Canadian Insurance Customers Prefer Texting
August 2021 survey data from nearly 1,000 Canadian policyholders show how they prefer to communicate with their insurers.
View Data Sheet - Data Sheet
‘State of Business Texting’ Survey Results
Survey data from June 2021 highlights policyholders’ desire to text.
View Data Sheet - Video
Insurtech Innovators Presents: Making Insurance Convenient
Insurtech innovators from Hi Marley, PLNAR and Prelude Software share how their solutions are boosting efficiency by engaging customers through digital experiences.
View Video - Data Sheet
Outreach
Outreach gives insurers everything they need to target, notify and engage with customer groups regarding notable events.
View Data Sheet - Data Sheet
Phone vs. Text for Claims
Texting can decrease overall claims cycle time and improve customer satisfaction compared to phone calls.
View Data Sheet