Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
Conversations That Connect
A Video Discussion Series
Join us each month for new episodes featuring conversations with the industry’s top leaders.
Hi Marley Insights
- Case Study
Farm Bureau Insurance of Michigan Provides Customers with Seamless Communication Options
Farm Bureau Insurance of Michigan went live with Hi Marley for their Auto Physical Damage claims, bridging the conversation between insureds and the entire insurance ecosystem and furthering its dedication to innovation and customer loyalty.
View Case Study - White Paper
Metrics that Matter: Unlocking the Value in “Time to First Contact”
We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.
View White Paper - Video
Transform Insurance CX to Retain Customers and Combat Rising Costs
Panelists from Hi Marley, American Family and other insurance and insuretech organizations share how carriers can transform the customer experience, create a best-in-class digital journey and ultimately, work towards an organization with the customer placed at the very heart of every decision.
View Video - Infographic
Why Carriers Should Prioritize Responsiveness
Consumer expectations are changing. Carriers must be responsive or risk losing their customer base. Learn why insurance carriers who prioritize responsiveness will increase customer satisfaction and cost savings and hear directly from Hi Marley customers who use the collaboration platform to communicate and provide timely service to their policyholders.
View Infographic - Case Study
Bankers Insurance Uses the Hi Marley Insurance Cloud Across Lines of Business
During Hurricane Florence, Bankers used texting to establish contact and share mitigation tips before the storm, reach out to those affected and handle property claims after the storm. After seeing significant value in Hi Marley during hurricane season, Bankers expanded their use of Hi Marley with a homeowners self-inspection program.
View Case Study - Case Study
Trexis Insurance Improves Engagement by Communicating in Customers’ Preferred Language
Trexis Insurance integrated Hi Marley into its Auto Claims team to improve workflows for its representatives. Trexis could service multi-lingual customers through Hi Marley’s translation capabilities, reducing cycle times and improving responsiveness and engagement with customers.
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QBE North America Enhances Claims Service for Customers with Text Messaging
QBE North America, the first carrier to integrate the Hi Marley Insurance Cloud with its core insurance system, demonstrates the company’s dedication to customer service during California wildfires and beyond.
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Heartland Farm Mutual Simplifies and Streamlines the Customer Experience
The Hi Marley Insurance Cloud and Marley Mobile enable Heartland Farm Mutual to offer customers more communication options. Hi Marley’s platform supports Heartland’s team in providing a superior customer experience through fast contact, improved settlement time and increased visibility into the details around settlements.
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New Texting Capability Drives Significant Service Enhancements at Electric Insurance Company
Electric Insurance added the Hi Marley Insurance Cloud to its claim process and found immediate, enthusiastic acceptance by claimants and vendor communications regarding homeowner claims.
View Case Study - Webinar
Lessons from Hurricane Ida on Proactive, Compassionate and Scalable CAT Communication
Plymouth Rock Assurance’s Tony Ranauro shares CAT communications lessons learned during Hurricane Ida.
View Webinar - Case Study
With Hi Marley, Quincy Mutual Experiences Fewer Phone Calls and Settles Claims Faster
The Hi Marley Insurance Cloud improves Quincy Mutual’s auto and property claims workflow. The Hi Marley Insurance Cloud allows Quincy Mutual Group to reach insureds wherever they are, whenever they need help.
View Case Study - Case Study
Conifer Insurance Offers More Options to Meet Customers’ Preferences
Streamlining communications with Hi Marley, Conifer Insurance leverages the translation feature to enable faster resolution, reduces phone tag by offering a direct line of contact and improves the bottom line.
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