Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
Conversations That Connect
A Video Discussion Series
Join us each month for new episodes featuring conversations with the industry’s top leaders.
Hi Marley Insights
- Video
Alex Burgess on How Conversational FNOL Deploys Responsible AI
Alex Burgess, Principal Industry Strategist at Hi Marley discussed how Hi Marley’s new Conversational FNOL™ solution uses responsible AI to simplify the claims intake process during the Transforming Claims with Responsible, AI-Powered Conversational FNOL™ webinar.
View Video - Video
A Glimpse Into Guidewire ClaimCenter Cloud
Claims professionals can utilize Hi Marley’s conversational tools directly in the Guidewire ClaimCenter platform to automate the initiation of text conversations, enable real-time updates on claim status, ensure security and compliance measures and more.
View Video - Video
Uncover the Most Frequently Asked Questions in Workers’ Compensation Claims
Hi Marley found that six root causes drive the most frequently asked questions in workers’ compensation claims. Carriers who stay ahead of these inquiries will improve clarity, streamline the process and provide injured workers the support they need to return to their livelihoods faster.
View Video - Video
Hi Marley's Conversational FNOL
Hi Marley creates one unified conversation from FNOL to case closure. Carriers can increase call deflection, decrease claim re-assignments and reduce cycle times while staying focused on the customer. And for insureds, Hi Marley’s Conversational FNOL allows for free-flowing communication on their preferred channel.
View Video - Video
What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims?
To better understand what drives claims consumer satisfaction, we analyzed nearly 25,000 1-and-5-star customer survey responses from more than 50 of our P&C carrier partners in Hi Marley’s database to reveal the biggest drivers of optimal and sub-optimal claims experiences.
View Video - Video
Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights
Hi Marley’s Coaching capabilities provide insights and alerts to amplify the policyholder’s voice while empowering adjusters to focus on engagement and follow-up. Hi Marley’s message intelligence engine ingests conversational data and provides alerts so users can engage with the policyholder, de-escalating potential issues.
View Video - Video
Kate Dodson Shares Why Ohio Mutual Insurance Group Chose to be a Conversational FNOL Design Partner
Hi Marley spoke with Kate Dodson, Senior Project Manager at Ohio Mutual, who shared the carrier’s experience as a design partner for Conversational FNOL, a product offering that is transforming the FNOL process to be faster, easier, and more efficient.
View Video - Video
Kate Dodson, Ohio Mutual Insurance Group, on Early Results with Conversational FNOL
Hi Marley spoke with Kate Dodson, Senior Project Manager at Ohio Mutual, who shared why Ohio Mutual Insurance Group adopted this solution and the significant benefits they’ve observed, including higher call deflection, more efficient triaging and improved customer satisfaction.
View Video - Video
Glenn Shapiro, Retired Allstate President, Discusses Conversational FNOL’s Impact on the Critical Moment of Truth
Hi Marley’s Conversational FNOL is transforming the FNOL process to be faster, easier, and more efficient. Glenn Shapiro, Retired Allstate President discusses the evolving role of FNOL and the pivotal impact Conversational FNOL has on this critical moment of truth.
View Video - Video
Chris Gerhardt, ACG on Benefits of Total Loss Assist, Including Reduced Calls and Storage Fees
Chris Gerhardt, Claims Director at ACG, discusses how Hi Marley's Total Loss Assist helped ACG reduce inbound calls by 30%, storage fees by 9-20%, and created overall efficiency improvements for adjusters.
View Video - Video
Jake Carr, Indiana Farm Bureau, Discusses Reduction in Cycle Time with Total Loss Assist
In this clip, Jake Carr, Auto Damage Manager at Indiana Farm Bureau, discusses how Hi Marley’s Total Loss Assist reduced cycle time by 22% for his organization.
View Video - Video
Jeff Dunlap, Copart, on How Carriers with Total Loss Assist See Reduction in Release Issues and Cycle Time
Copart’s Director of Operations, Jeff Dunlap, shares insights on why strategic partnerships and products like Total Loss Assist are invaluable for carriers in today’s competitive market. In this clip, Jeff discusses how all carriers with Total Loss Assist have seen a reduction in release issues and cycle time.
View Video