Insights Shaping the Future of P&C Insurance Communication
Discover the research, stories, and expert perspectives you need to understand today’s biggest P&C communication challenges and identify better ways to solve them.
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Hi Marley Insights
- Case Study
Chesapeake Employers Insurance is Transforming Workers’ Comp Claims with Hi Marley
Chesapeake Employers Insurance, Maryland's largest writer of workers' compensation insurance, partnered with Hi Marley to offer injured workers a faster, more convenient way to communicate with their insurance provider.
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NLC Insurance Partners with Hi Marley to Offer More Communication Options
NLC is providing more options to satisfy its policyholders’ shifting communication preferences to make claims experience easier, more reliable and more convenient.
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New Mexico Mutual Strengthens Connections and Service for Multi-Lingual Customers
New Mexico Mutual partners with Hi Marley to break down communication barriers using language translation and modernize the workers’ comp claims experience.
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MPIUA Streamlines the Claims Experience with Hi Marley
MPIUA implemented the Hi Marley Insurance Cloud to streamline the claims experience and provide the highest level of customer service for its policyholders. Learn how through integration and automation, the carrier achieved 6X growth in cases and 70 percent opt-in rate.
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Following Success in Claims, Plymouth Rock Assurance Expands Use of Hi Marley
Plymouth Rock claims had tremendous success with Hi Marley, and the service team wanted to build on that success. The carrier leveraged text messaging to communicate with policyholders when, where and how they wanted while increasing efficiencies and overall satisfaction.
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AF Group Companies Bring Empathy and Innovation to Workers’ Compensation with Hi Marley
Hi Marley and AF Group’s workers’ compensation subsidiaries partnership simplifies, modernizes and accelerates the claims process for insureds, injured workers and agent partners.
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With the Hi Marley Insurance Cloud, AFR Insurance Improves the Claims Experience
With the Hi Marley Insurance Cloud, AFR Insurance delivers better service, improves documentation, streamlines communication with policyholders of all ages and resolves claims faster.
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MMG Innovates to Offer an Exceptional Claims Experience
MMG Insurance knew that customers wanted the option to communicate via text messaging. The Hi Marley Insurance Cloud enables MMG to fill that void with an intelligent communication platform built for the claims ecosystem.
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Plymouth Rock Uses Hi Marley to Handle Thousands of Claims in Hurricane Ida Aftermath
With text messaging, Plymouth Rock offers proactive, compassionate and scalable CAT communication to policyholders.
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FedNat Home Insurance Improves Internal Process Efficiencies and Customer Satisfaction
Hi Marley helps FedNat amplify its exceptional customer experience through text messaging in a seamless and modern way. Text messaging enables the claims staff to communicate with insureds and providers typically involved in a claims process within a singular conversation.
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Encova Insurance Decreases Cycle Times and Increases Customer Satisfaction with Text Messaging
Having access to unique Hi Marley capabilities beyond texting, like translation, Encova creates a frictionless and delightful customer relationship, driving efficiency and improved customer service.
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Merchants Insurance Group Enhances Customer Service with the Hi Marley Insurance Cloud
Early Hi Marley adopter, Merchants Insurance Group, continues to improve policyholder and employee satisfaction across all personal and commercial lines. With such a longstanding partnership, Merchants has seen Hi Marley evolve, offering new features and functionalities that enhance customer and employee satisfaction over the years.
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