A recent Hi Marley study found that the top drivers of five-star P&C claim ratings are: timeliness of service and resolution, communication, process effectiveness and adjuster attitude and approach. With CAT claims, it is especially important to be able to execute along these four factors at scale with limited resources.
In this webinar, Plymouth Rock’s Tony Ranauro, will share CAT communication lessons learned during Hurricane Ida along those four categories as well as how Plymouth Rock:
- Diverted the influx of policyholder call volume to texting to report their losses
- Opened the path for policyholders to engage with other digital tools during the claims process
- Provided policyholders access to limited resources such as rental cars and tow trucks with faster communication
