Press Release

Hi Marley Integrates Grammarly’s AI Writing Assistance to Ensure Confidence in Customer Communications

Integrating Grammarly’s real-time writing suggestions enhances communications with greater efficiency, clarity and quality to create even more lovable customer experiences. Now, insurance adjusters will experience Grammarly’s in-line writing assistance while crafting communication to policyholders within the Hi Marley Insurance Cloud.

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Press Hit

Customers Complain Because They Care: Hi Marley’s SVP of Customer Success Explains Why

By taking regular feedback, communicating with the customer and bringing their concerns to the rest of the team, customer success employees can improve the experience of not just the one vocal customer, but all of the people that use their product.

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Ebook

How to Transform 4-Star Experiences Into 5-Star Experiences

Discover the elements of the claim process that make an impression and help insurance carriers achieve perfect customer satisfaction scores

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Press Release

Hi Marley Announces Guidewire ClaimCenter 10 Accelerator

The latest Ready-for-Guidewire integration helps carriers continuously modernize the claims experience for employees and customers alike.

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Data Sheet

Hi Marley’s Intelligent Translation Feature

Easily break down barriers and communicate across languages to solve claims faster.

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Case Study

Plymouth Rock Uses Hi Marley to Handle Thousands of Claims in Hurricane Ida Aftermath

With text messaging, Plymouth Rock offers proactive, compassionate and scalable CAT communication to policyholders.

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White Paper

Metrics that Matter: Unlocking the Value in “Time to First Contact”

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

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White Paper

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.

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