Partners/Hi Marley Integration with Guidewire ClaimCenter
Hi Marley's Guidewire ClaimCenter 9, 10, and Cloud Accelerators
Together, Hi Marley and Guidewire offer carriers an integrated experience that removes friction from claims and service workflows. Automation and conversational tools streamline daily tasks, increase internal and external collaboration, and simplify communication for customers to create a more lovable claims experience.
Smart, Supportive Functionality
Hi Marley's seamless ClaimCenter integration simplifies claim handling, reduces documentation, and increases efficiencies by allowing claims representatives working directly within Guidewire ClaimCenter to:
- Initiate text contact and collaborate with multiple parties on a single text thread
- Promptly respond to incoming customer questions or messages with negative sentiment
- Remove language barriers with 25 different language translations
- Streamline the total loss process with automated total loss communication
- Effectively triage claims with automatic case assignment and reassignment
- Enable SMS opt-in/opt-out to maintain compliance
- Save conversation transcripts and media files all in one place
- Protect sensitive information by redacting personal data and controlling case privacy
- Sync claim status, groups and secondary operators with Hi Marley
- And more!
See Hi Marley in Action
Since implementing a seamless integration between Hi Marley and Guidewire, we've seen a six-point increase in our Net Promoter Score (NPS) over the past 24 months, reflecting stronger customer satisfaction and engagement.
Lyndon Friesen
Senior Vice President of Insurance Operations & Service
The powerful combination of Hi Marley and Guidewire ClaimCenter made automated status updates possible, keeping QBE customers informed and improving the efficiency of adjusters.
Joseph Liedtke
VP Integration Transition Oversight
After seeing the [Guidewire] integration in action, we were sold on the value of this technology and knew Hi Marley was exactly what we needed. We saw how powerful the two platforms working together could be and the efficiencies the integration would drive for our business and our policyholders.
Richard Lord
Vice President, Claims
We are pleased to offer this Hi Marley accelerator on the Guidewire Marketplace to help our customers deliver better experiences for policyholders and their employees. As a Premier level partner, Hi Marley is recognized for its contributions serving mutual customers.
Becky Mattick
Vice President, Global Solution Alliances
Loved by Carriers Big and Small
Hi Marley’s ClaimCenter Accelerator provides carriers with a deep integration between Hi Marley’s Conversational Platform and Guidewire for frictionless claims communication and collaboration.
Claim Reps Love an Integrated Experience
Before Hi Marley
- Difficulty prioritizing work
- Lack of control over notifications
- Time-consuming phone calls and diary notes
- Backlog of voicemails
- Start-stop, disjointed conversations
- Multi-step documentation processes
- Jumping between systems
- Playing catch-up on existing claims
After Hi Marley
- Customizable alerts and notifications
- 30-50% fewer inbound calls
- 40-60% reduction in voicemails
- Prioritize at-risk conversations with AI-enabled alerts
- Text messages and media recorded in real-time
- Work remains in ClaimCenter
- Conversational tools automate common tasks and boost productivity
- Collaborate with multiple parties in a single unified thread
Integration Benefits for the Entire Claims Organization
Hi Marley’s integration with Guidewire ClaimCenter provides carriers with a scalable solution for claims management and beyond, no matter where you are on your journey toward Cloud readiness.
Claims Representatives
Take advantage of conversational tools directly within ClaimCenter without ever having to leave. Handle all claim communication without toggling, cutting and pasting, or re-uploading documentation. Prioritize at-risk claims that require intervention or highlight a customer question, all while enabling collaboration in a single, unified text thread.
Supervisors
Identify opportunity areas and best practices to aid with onboarding teams and managing remote employees. Utilize message templates to ensure teams communicate in a consistent fashion and monitor claims that need attention due to negative customer sentiment.
System Administrators
Enjoy maximum control over message templates, group management, and permissions. With unique capabilities to customize default settings and automatically sync data and groups between systems, our integration reduces administrative tasks and ensures secure, efficient operations.
IT and Solutions Architects
Free up IT resources while the business self-manages automated messages and templates. With a quick, low-maintenance integration, IT leaders can focus on building scalable and differentiated experiences without adding complexity. A robust suite of 60+ APIs and webhooks ensures the freedom and flexibility to architect any digital transformation journey while remaining secure and compliant.
Innovation and Business Leaders
Drive significant cost savings by reducing call volumes by 30-50%, shortening cycle times by 2-3 days, and increasing productivity. With our purpose-built solution for P&C insurance and add-on capabilities, business leaders can expect measurable ROI and exponential efficiency gains.
Customer Experience Leaders
Enhance the end-user experience by ensuring consistent, seamless communication. Meet customers in their preferred channel with conversational tools like language translation and automatic replies to improve customer satisfaction. Provide lovable claims and service experiences that maximize customer adoption and retention.
Enjoy Functionality Faster
Our cloud-ready accelerators require fewer IT resources to get started.
70%
faster to integrate with Guidewire, on average
See How Hi Marley and Guidewire ClaimCenter Work Together
Integrate with Guidewire faster and give your claims organization one connected, conversational experience.
Featured Resources
View all resourcesVideo
Hi Marley Guidewire ClaimCenter Accelerator
Together with Guidewire, Hi Marley helps you create a claims experience that removes friction from your adjusters, provides insights into areas of performance for claims supervisors and simplifies the communication process for your policyholders.
Watch NowData Sheet
Hi Marley Integration with Guidewire ClaimCenter
Hi Marley's seamless ClaimCenter integration is improving claim adjuster efficiency.
View NowBlog
Reimagine Claims Communication with Hi Marley Connect and Hi Marley's Guidewire ClaimCenter Accelerator
Explore how Hi Marley's Guidewire ClaimCenter integration and the Hi Marley Connect browser extension work together to create a streamlined claims experience.
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