To explore policyholders’ experiences with first notice of loss (FNOL) and how carriers can improve this crucial first step, Hi Marley commissioned an independent survey of 800 U.S.-based adults who filed an insurance claim for their home, dwelling or automobile in the past three years.
Download the survey report to uncover policyholder preferences, what aspects of FNOL have the most significant impact on the claim experience, and how carriers can improve FNOL to streamline the claims process, reduce cycle time, and improve customer satisfaction.
