Today’s vehicles are safer than ever, yet the number of totaled automobiles is rising.
Hi Marley found that the total loss cycle time has also increased, going from 15 days to 20 days between the first notice of loss and vehicle release on average today. And, with average total loss claims costing $54 per day, expenses add up quickly.
Read our latest report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.
By enabling asynchronous single-thread communications throughout each phase of the total loss experience, carriers can drive clarity, improve customer service and cycle times.
Using Hi Marley during the total loss process significantly reduces claim cycle time from FNOL to vehicle release.
By leveraging Hi Marley during the total loss process, carriers not only benefit from cost savings but also reap the rewards on NPS.
More customers said they would renew their policies and recommend their carriers when using Hi Marley.
Featuring special guests from The Auto Club Group, Indiana Farm Bureau and Copart.
View WebinarHi Marley analyzed 380,000+ messages to identify the key moments in the claim process that enhance efficiency and customer satisfaction.
View White PaperWe analyzed nearly 25,000 1-and-5-star customer survey responses to reveal the biggest drivers of optimal and sub-optimal claims experiences.
View White Paper