Nobody anticipates getting injured at work. When accidents happen, many questions arise. Carriers must promptly address inquiries to minimize uncertainties.
Hi Marley aimed to uncover the most frequently asked questions in workers’ compensation claims.
Read our latest white paper to learn how carriers can anticipate these inquiries to improve outcomes, streamline the process, and provide much-needed support to injured workers on their recovery journey.
Requests for contact accounted for 24% of all inquiries, demonstrating that injured workers need support and want to feel heard.
Use predefined message templates for scheduling reminders and checkups.
Explain the process in the beginning and send automated messages.
Automatic payment updates can create a better experience.
Hi Marley analyzed 380,000+ messages to identify the key moments in the claim process that enhance efficiency and customer satisfaction.
View White PaperWe analyzed nearly 25,000 1-and-5-star customer survey responses to reveal the biggest drivers of optimal and sub-optimal claims experiences.
View White PaperIn today’s competitive market, a 4-star claims experience is not good enough to retain policyholders.
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