Bankers Insurance launches Homeowners Self-Inspection Program using Hi Marley
BOSTON (February 26, 2019) – Florida-based Bankers Insurance announced the formal launch of its Homeowners Self-Inspection program, powered by Hi Marley. After compelling results with the Marley platform in Claims, Bankers worked with Hi Marley as a design partner to pilot the platform in Underwriting. With Hi Marley, Bankers’ customers can complete their own property inspection entirely via SMS text messaging, providing frictionless coordination for the customer and accelerated cycle times for the carrier.
Throughout the pilot, Bankers and Hi Marley worked closely with agents, underwriters, and customers to refine the experience. With the Marley platform entirely focused on the insurance ecosystem, the close working relationship allowed the Hi Marley team to hone the platform for use in Underwriting, testing both complex and non-complex use cases. As a result, Bankers saw dramatic shifts in its inspection timeliness (inspections completed within 15 days). Perimeter inspections completed improved from 46% to 88%, and four-point inspections completed improved from 33% to 83%.
As additional validation, customers utilizing Hi Marley for the self-inspection process have given an average customer satisfaction rating of 4.5 stars.
“Our aim is to deliver a modern end-to-end insurance experience for our policyholders. Working with Hi Marley to pilot new use cases for the Marley platform is an obvious win-win.” said Steve Messina, SVP of Insurance Operations at Bankers. “We are improving our bottom line, but even more, improving the customer experience. And the Hi Marley team is deeply knowledgeable of – and focused on – the insurance ecosystem, which streamlines every conversation.”
Michael Greene, CEO of Hi Marley, followed: "We’re thrilled to have an innovative partner in Bankers to work with us as we design and implement new use cases for the Marley platform. The expansion of Hi Marley across the Bankers enterprise highlights the unique opportunity to deliver an exceptional experience across the entire insurance ecosystem."
About Bankers Insurance
Bankers Insurance Group is a subsidiary of Bankers Financial Corporation and the corporate parent of its insurance companies. From modest beginnings in 1976, the Group has grown steadily into a recognized industry leader. While our companies offer a wide variety of standard insurance products, Bankers has also been extremely successful in designing and marketing niche products to meet insurance needs that are not covered by more traditional products. For more information, visit: http://bankersinsurance.com
About Hi Marley, Inc.
Hi Marley, based in Boston, MA, has built the first intelligent conversation platform specifically designed for the insurance industry. Hi Marley enables insurance companies to communicate with their customers through messaging and deliver a fast and easy customer experience. It's built for insurance, with industry-specific artificial intelligence and functionality. The platform has flexible APIs and requires zero integration to get started. For more information, visit us at: www.himarley.com