Partners/Insuresoft Diamond

Hi Marley’s Integration With Insuresoft Diamond

Elevate customer satisfaction and adjuster efficiency.

Streamline Claims Communication

Hi Marley’s conversational platform integrates with Insuresoft Diamond to enable carriers to handle claims in one system, ensuring accurate information and increasing efficiencies. Operators on the Diamond platform can:

Initiate text contact
Assign and reassign adjusters
Capture opt-in status
Download transcripts upon case closure
Capture notes alongside conversations
Translate messages in 25 languages
Record all message logs and media files
Utilize message templates and scheduled messages

*Feature availability dependent on corresponding releases

Adding Hi Marley to our partner ecosystem is going to be a great benefit to our clients. This partnership provides an option for our clients that enables a first class claims communication experience to those they serve.

Nancy Schulte

President

Hi Marley functionality inside Insuresoft Diamond

A Glimpse Into Insuresoft Diamond

Hi Marley gives Diamond users the power to deliver simple and effective messages that further enhance the way insurance providers and policyholders connect. Send messages, create case notes, remain in compliance and more, all within the Diamond system.

Integration Benefits

Reduce Administrative Actions

Single-click Hi Marley case creation from Diamond and simple adjuster assignment/reassignment actions eliminate redundant steps.

Ensure Compliance and Transparency

Opt-in status, real-time messages, media files and PDF transcripts provide all Hi Marley conversation details for maximum visibility.

Improve Workflow Efficiencies

Message templates, scheduled messages, and language translation streamline workflows and improve adjuster response times.

Enjoy the power to build valuable, lasting relationships based on trust with solutions that power efficient processing and future-forward digital engagement.

See How Hi Marley and Insuresoft Diamond Work Together

Handle claims in one system and give your adjusters a connected, conversational experience.

Request a Demo

Featured Resources

Data Sheet

Hi Marley Integration With Insuresoft Diamond

Elevate customer satisfaction through better claims communication.

Video

Hi Marley Explainer Video

Learn about Hi Marley, the intelligent conversational platform built for P&C insurance and powered by SMS.

Data Sheet

The Hi Marley Insurance Cloud

Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS.