Partners/Duck Creek Claims

Hi Marley’s Integration With Duck Creek Claims

We’re transforming data between platforms to share information and simplify policyholder claims communication.

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Policyholder texting with an adjuster through Hi Marley

Improving Customer Interactions Through Conversational Capabilities

Our accelerator allows adjusters on the Duck Creek Claims platform to:

Initiate text contact and create Hi Marley cases by lines of business or brands
Capture SMS opt-in/opt-out status for TCPA compliance
Control claim assignment and reassignment
Utilize scheduled messages to optimize workflows
Save conversation transcripts and media files through file notes
Manage secondary operators for claim collaboration
Access the Hi Marley web app with a single click for analytics and more
Record Hi Marley messages and case status updates in real-time
Sync closure of the claim and conversation with simple configuration

Hi Marley communication portal inside Duck Creek Claims

A Glimpse Into Duck Creek Claims

The Hi Marley Duck Creek accelerator streamlines processes and enables carriers to handle claims in one system, ensuring accurate information and increasing efficiencies. The real-time sync of case details, automated messages and operator management grants users working directly in Duck Creek Claims increased workflow efficiencies and secure compliance measures.

Integration Benefits

Seamless Adjuster Experience

Operators can utilize Hi Marley functionality directly within Duck Creek Claims to create cases, send automated messages, receive media files and more.

Increased Operational Efficiency

Features such as shared case notes, scheduled messages, and automatic transcript upload eliminate duplicative administrative actions.

Continued Policyholder Satisfaction

Efficient communication via a single text thread keeps customers informed, delighted and loyal.

See How Hi Marley and Duck Creek Claims Work Together

Transform data between platforms and simplify policyholder claims communication.

Request a Demo

Featured Resources

Data Sheet

Hi Marley’s Integration With Duck Creek Claims

Discover how our Duck Creek Claims integration is enhancing communication and information sharing between adjusters and policyholders.

Video

Hi Marley Explainer Video

Learn about Hi Marley, the intelligent conversational platform built for P&C insurance and powered by SMS.

Report

Policyholders Want a Superior Claims Experience and Insurers Are Racing to Deliver

Learn what policyholders have to say about their claims experiences, the top factors influencing claims satisfaction, and how to speed up your claims process.