Bryan Falchuk named Head of Customer for Hi Marley
BOSTON, MA (February 5, 2019) – Hi Marley, the intelligent conversation platform that empowers the insurance industry, today announced the appointment of Bryan Falchuk as Head of Customer as it deepens its relationships with top insurers seeking to make their interactions with their customers faster, smoother and more positive. He will be based in Hi Marley’s Boston headquarters.
Reporting to Mike Greene, co-founder and CEO, Bryan will take responsibility for Hi Marley’s growth and customer success efforts. A former Chief Claims Officer and Head of Operations, Bryan adds the personal experience of Hi Marley’s customers to the company’s leadership team, ensuring the solutions Hi Marley offers directly address the unique needs of Commercial, Personal and Specialty Lines carriers in the P&C market.
“Having Bryan’s first-hand customer experience dramatically enhances our unique ability to understand the needs of our customers – both current and future – and shape solutions that delight our customers and theirs,” said Mike Greene.
Prior to joining Hi Marley, Bryan was Head of Claims at Hiscox USA, and has held several senior roles in insurance and as a consultant with firms including Liberty Mutual, Beazley and McKinsey over his 20 years in the industry. He has led functions across the insurance value chain, including distribution, underwriting, service, claims and operations. Bryan holds a BA from Bowdoin College and an MBA from the Tuck School of Business at Dartmouth College.
About Hi Marley, Inc.
Hi Marley, based in Boston, MA, has built the first intelligent conversation platform specifically designed for the insurance industry. The Marley platform enables insurance companies to communicate with their customers through messaging and deliver a fast and easy customer experience. It’s built for insurance, with industry-specific artificial intelligence and functionality. The platform has flexible APIs and requires zero integration to get started. For more information, visit us at: www.himarley.com.