West Bend Mutual Insurance Selects Hi Marley’s Intelligent Messaging Solution for Customer Communication
BOSTON, MA (June 4, 2018) – As part of its continued promise that “The worst brings out our best®”, West Bend Mutual Insurance Co. has partnered with Hi Marley, Inc. as its intelligent messaging solution to enhance customer communication across the enterprise.
West Bend has long been committed to providing peace of mind to its customers through sound insurance and superior service. Part of that commitment is looking ahead for innovative, trustworthy solutions that improve and streamline the customer experience.
“Our customers have been asking for something like this, and we’ve been looking for the right solution. This is built for insurance, which makes it easy to deploy – and honestly our people love it,” said David Ertmer, VP of Claims. “The team behind Hi Marley have proven themselves repeatedly in the industry. This wasn’t a hard decision.” West Bend continues to collaborate with the Hi Marley team as they innovate and extend the platform to other functions.
Mike Greene, CEO/Co-Founder of Hi Marley, said, “We’ve always found the team at West Bend customer-focused, innovative, and just good people to work with. This was a natural partnership, and we are thrilled to be able to help them do what they do best: serve their customers well."
About West Bend Mutual Insurance Company
West Bend Mutual Insurance Company, headquartered in West Bend, Wisconsin, provides property/casualty insurance products throughout the Midwest. The company offers a broad personal lines coverage package, a full range of commercial products and services, insurance for specialty lines, and bonds. West Bend employs more than 1,200 associates and is represented by approximately 2,300 independent insurance agencies throughout Wisconsin, Illinois, Iowa, Minnesota, Indiana, Ohio, Michigan, Missouri, Kansas, Kentucky, Nebraska, and Tennessee. The company has been rated A (Excellent) or better by A.M. Best since 1971. West Bend also consistently ranks higher than its competitors in an agency loyalty survey.
Learn more at www.thesilverlining.com.
About Hi Marley Inc.
Hi Marley is a conversational service platform that connects insurance companies with customers through intelligent messaging and human touch to make the experience easy and efficient. It’s built for insurance, with industry-specific artificial intelligence and functionality. It’s a modern platform with flexible APIs and a turnkey solution that requires zero integration to get started. To learn more, visit us at himarley.com.