N&D Insurance Group

Customer Success Story

 
 
 

I fully endorse Hi Marley! Our claim staff embraced integration of the platform enthusiastically, and our policyholders continue to provide positive feedback regarding it. Once we had achieved full adoption of this technology with our claim staff, we were able to realize quicker cycle times and increased policyholder satisfaction. The real-time dashboard provides the ability to oversee all active policyholder exchanges and stay abreast of situations as they occur. Hi Marley further allows us to send out surveys to policyholders immediately, yielding quick and authentic perspectives of their recent experience.

A recent policyholder survey response sums it up: “The text msg service I think iz the greatest thing N&D® created.” Enough said.

RICHARD DRAY
Director of Claim Vendor Solutions
The N&D Group